SAP Knowledge Base Article - Public

2671221 - Pricing Procedure Is Not Determined For Offline Pricing

Symptom

You have created a new Sales Order in offline mode and the Pricing Procedure is not determined.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. In offline mode go to the Sales Order work center.
  2. Click on New.
  3. Enter the mandatory information.
  4. Click on Save and Open.
  5. Click on Actions > Simulate.
  6. The Pricing Procedure is not determined.

Cause

There is no Sales Organization maintained under the pricing user Sales Data which is used in the pricing procedure determination rule.

Resolution

  1. Go to Administrator work center.
  2. Go to the General Setting view.
  3. Under Users go to 'Employees'.
  4. Search and select the pricing user.
  5. Click on Edit.
  6. Under the Sales Data section, make sure that an entry has been made for the Sales Organization which has been used in the pricing procedure determination rule.

Sales Data.png

Keywords

Offline Mode, Offline Pricing, Pricing Procedure , KBA , LOD-CRM-PRC , C4C Pricing , How To

Product

SAP HYBRIS C4C CORE all versions