SAP Knowledge Base Article - Public

2671121 - Problem - Unable to Complete Onboarding Activities Candidates No Longer Working with the Company - Onboarding [New Hire Activities]


  • How to close the activity of candidates who left the company?
  • Onboarding activity stuck at signature step and candidate no longer works with the company.
  • Unable to finish Onboarding activities due to hires left the company.


SAP SuccessFactors Onboarding


Candidate left the company and unable to complete the Onboarding activities.


Kindly submit a ticket with SAP Cloud Product Support via SAP One Support Launchpad, our compliance team will verify first before proceeding on your request.


Please follow the template below when creating an incident.


Subject: Onboarding Candidate No Longer Works with the Company

Component: LOD-SF-OBD-NHA

Problem Description:

Affected Candidates (Full Name)

  • [Insert First Name Last Name]

Process where the Candidate is unable to finish.

  • [Insert First Username]



  • SAP Cloud Product Support needs to confirm first with the compliance team before proceeding with your request.


  • Onboarding Candidates No Longer Working with the Company
  • Resigned Onboarding
  • SAP SuccessFactors Onboarding
  • Activity Incomplete
  • Signature Step Stalled
  • Stalled Activity
  • Unable to move
  • Unable to close
  • Please help us close the onboarding activity status
, KBA , LOD-SF-OBD-NHA , New Hire Activity , Problem


SAP SuccessFactors HCM Core 1805 ; SAP SuccessFactors Onboarding all versions