SAP Knowledge Base Article - Public

2670809 - Failed Email Notification On Mass Approval Of Workflows

Symptom

Users are receiving emails with subject line "Problems with Approval of Workflows" and the content shown in the emails are not understandable by the users.

Environment

Successfactors - Employee Central Workflow

Reproducing the Issue

  •  Perform a Mass approval of workflows
  • The users gets mail(s) with content as below:

unfortunately some workflows could not be approved. Workflow Id = 1398 is failed: failed to lazily initialize a collection of role: com.successfactors.hris.bean.eo.wf.WorkflowRequestStepEO.stepDelegators, no session or session was closed Click Here

Cause

  • This is currently a defect.

Resolution

  • The engineering team has fixed the issue in the 1808 release which will be released to preview on 4th Aug 2018 and to other environments on 15th Sep 2018.
  • Currently the user will receive one mail for each failed workflow requests in a mass workflow approval scenario. For example, if 10 of 50 mass approved workflows were failed, user will receive 10 mails and in each mail, there is a link. On clicking this link, it will navigate to the workflow read only page in order to identify the failed workflow.

  • The workflow(s) can be approved individually on identifying the failed workflow.

Keywords

unfortunately some workflows could not be approved. Workflow Id = 1398 is failed: failed to lazily initialize a collection of role: com.successfactors.hris.bean.eo.wf.WorkflowRequestStepEO.stepDelegators, no session or session was closed Click Here Workflow Mass Workflow Workflow Error Failed Problems with Approval of Workflows , KBA , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , Problem

Product

SAP SuccessFactors HCM Core all versions