SAP Knowledge Base Article - Public

2670489 - Member Determination for Target Groups Does Not Take Place When its Respective Conditions are Extension Fields

Symptom

Whenever you add an extension field as condition for your Target Group Member Determination, the concerned records are not collected by the system.

Environment

SAP HYBRIS CLOUD FOR CUSTOMER

Reproducing the Issue

Prerequisite:

You created an extension field ABC (ABC represents your created extension field) in the Contacts TI on header level, and added the extension scenario Contact – General Information to Target Group – Contact Selection to it.

You intend to use it as criterium to target Contacts in your Member Determination.

  1. Go to the Sales Campaign workcenter.
  2. Go to the Target Group view.
  3. Click New.
  4. Name your Target Group and check the Member Determination flag.
  5. Click Save and Open.
  6. Go to the Member Determination facet.
  7. Under the Contact section, click Add.
  8. Add ABC (ABC represents your created extension field) as condition.
  9. Save.
  10. Set the Determination for Immediate.
  11. Save and Close.

Result : The Member Determination does not return any Contacts. The Target Group is empty.

Cause

The extension field you created for Contacts needs to be part of the Add Contacts advanced search of the Target Group Members view.

Resolution

Extension fields can in this case only be adapted from the Add Contacts pop-up window of Static Target Groups since the Members facet is not displayed in dynamic Target Groups.

You can either adapt the extension field from another existing static Target Group or create a new one:

  1. Go to the Sales Campaign workcentre
  2. Go to the Target Group workcentre view
  3. Click New.
  4. Name the Target Group.
  5. Keep the Member determination checkbox clear.
  6. Save & Open.
  7. Go to the Members tab.
  8. Under the Members section click Add.
  9. Click Add Contacts.
  10. Enter Adaptation mode (click Adapt > Edit Master Layout).
  11. Hover over one of the search fields.
  12. Click on the plus icon.
  13. Check Extension field ABC from the list to add it.
  14. Leave adaptation.
  15. Finalize your static Target Group.
  16. Save and Close.

Members.jpg

Then proceed to creating your dynamic Target Group:

  1. Go to the Sales Campaign WorkCentre.
  2. Go to the Target Group WorkCentre view.
  3. Click on button New.
  4. Name your Target group.
  5. Tick the Member determination checkbox.
  6. Save & Open.
  7. Go to the Member Determination tab.
  8. Maintain the determination schedule.
  9. Under the Condition for Account Contacts click Add.
  10. Refine the condition via your extension field ABC.
  11. Save your changes.

Upon Activation the Contacts will be collected.

Keywords

Static Target Group, Dynamic Target Group, Memeber Determination with Extension Field, , KBA , LOD-CRM-MKT-TG , Target Groups , Problem

Product

SAP Cloud for Customer add-ins all versions