SAP Knowledge Base Article - Public

2670232 - Activity Plan Shows the Valid From and Valid To Dates of the First Version of Survey

Symptom

You have created a second version of the survey ABC (ABC represents the Survey ID) and maintained a Valid From and Valid To dates different from the first version. When you add this survey into the Activity Plan the Valid From and Valid To dates maintained there are the dates of the first version of this survey.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Activity Planner work center.
  2. Go to the Plans view.
  3. Press New.
  4. Set a name and click on Save and Open button.
  5. Go to the Surveys facet.
  6. Click on Add button.
  7. Add the survey ABC.
  8. The Surveys table will display the Valid From and Valid To dates maintained on the first version of the survey ABC.

Cause

The Surveys table of the Activity Plan will always display the Valid From and Valid To date maintained on the first version of the Survey, even though there is a different valid date maintained on the second version.

Resolution

This is the expected system behavior.

If you would like to have the Valid From and Valid To dates of the second Survey version displayed on the Surveys table of the Activity Plan, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Surveys, Activity Plan, Activity Planner, Valid To, Valid From , KBA , LOD-LE-SUR-DEF , Survey definition = design time , LOD-LE-SUR-EXE , Survey execution = runtime , LOD-CRM-ACT-ROT , Activity Routing , How To

Product

SAP HYBRIS C4C CORE all versions