When your are clicking on Actions within a Ticket, you are unable to Request External Pricing.
SAP Cloud for Customer
Reproducing the Issue
Select the Service work center.
- Click on the Work Tickets view.
- Open the Ticket ABC (ABC represents the Ticket Subject).
- Click on Actions.
- You are unable to select the option Request External Pricing.
If you already configured all the Business Configuration settings for the Tickets pricing scenario (more information on how to configure here: https://blogs.sap.com/2016/08/31/sap-cloud-for-customer-pricing-integration/), then you need to add a Product with an Item to the Ticket. This is mandatory in order for being able to request the pricing.
In order to be able to select the option Request External Pricing, you must add a Product and an Item to the Ticket.
Go to the Service and Repar facet.
Add a Product and an Item.
- Save the changes.
The option to Request External Pricing should be available now.
Request Pricing; External; Integration; Tickets; , KBA , LOD-CRM-SRP , Service Request Processing , How To