SAP Knowledge Base Article - Public

2669658 - Unable to Remove the JAM as Knoledge Base

Symptom

You have descoped the question to activate the JAM integration even so the JAM is still being used as Knowledge Base.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Project View.
  3. Click on First Implementation.
  4. Click on Edit project Scope.
  5. Click on next and go to Questions.
  6. Expand Integration under Communication and Information Exchange.
  7. Expand People Collaboration, Intranet and External Services.
  8. Expand Communities, Document Management and External Services.
  9. You have unchecked the option Do you Want to Integrate SAP JAM With Your Cloud Solution? however the JAM is still being used as Knowledge Base.

Cause

You have the question "Do you want to use SAP JAM as knowledge base provider?" enabled in the system scope.

Resolution

  1. Go to the Business Configuration Workcenter.
  2. Go to the Implementation Project View.
  3. Click on First Implementation.
  4. Click on Edit project Scope.
  5. Click on next and go to Questions.
  6. Expand Service.
  7. Expand Employee Support.
  8. Expand Knowledge Base.
  9. Uncheck the option Do you want to use SAP JAM as knowledge base provider?.

Keywords

JAM; Tickets; , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP HYBRIS C4C CORE all versions