SAP Knowledge Base Article - Public

2669264 - "The licensing service is temporarily unavailable" error appears in SAP Analytics Cloud

Symptom

When navigating to Main Menu >> Security >> Roles the following error messages appear in SAP Analytics Cloud:

  • "The licensing service is temporarily unavailable. Please refresh your browser to try again." 
  • "Unexpected Error encountered with the Licensing Service. Please try again or contact your Server Administrator."

Environment

SAP Analytics Cloud 2018

Reproducing the Issue

  1. Logon to SAC.
  2. Go to Main Menu >> Security >> Roles.
  3. Notice the error messages.

Cause

The Licensing Service is unavailable.

Resolution

This issue needs to be fixed by the Cloud Operations.

  1. Open an incident using https://launchpad.support.sap.com/#incident/solution
  2. Make sure you select the component LOD-ANA-BI

See Also

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Keywords

SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Licensing, Down, Unavailable, Crash, Error, Failure, Service, Server, , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0