SAP Knowledge Base Article - Public

2669132 - Application Log ID in Customer Merge is not available in RUI

Symptom

Selecting any Customer Merge item in Responsive User Interface (RUI), in the tab Result Log, the number available in Application Log ID seems to be greyed out, and it does not work as hyperlink.

In HTML user interface it opens a new screen with the logs informaiton.

Environment

SAP Hybris Cloud for Customer

Cause

It is the currently expected behavior from the system.

The Application Log screen is currently not available for Fiori (RUI).

Resolution

Access Customer Merge from HTML version to have access to Application Log screen.

Keywords

KBA , AP-RC-MOB-UIF , Responsive UI , Problem

Product

SAP Cloud for Customer add-ins all versions