SAP Knowledge Base Article - Public

2669131 - International Version of Account Address is Showing Empty

Symptom

You uploaded international address of an account via Migration of Customers, however it is not showing in International Version as expected.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Open the Accounts view.
  3. Open the account you have imported the addresses.
  4. Go to the Addresses tab.
  5. Click on the Actions button, then click on International Version.
  6. Choose to "Show in" the required script.
  7. See that the fields are empty.

Cause

The international version is empty because it has not been maintained there yet. The option for uploading via Migration of Customers only import another entry of address, but it is not related to International Address.

Resolution

This is the standard behavior.

The international version of addresses needs to be maintained in UI.

See Also

2435641 - You Would like to Add your Custom Language in the Account International Address Version

2426906 - International Address Version not Dependant on Log On Language

2563681 - Account Address Not Showing Same Results

Keywords

international version; address; account; , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer add-ins all versions