SAP Knowledge Base Article - Public

2668771 - Benefit Enrollment Import - Entitlement Amount Not Considered

Symptom

Benefit claim and enrollment import does not consider entitlement amount from eligibility rule.

Environment

Employee Central: Global Benefits

Reproducing the Issue

For example, an employee is eligible for INR 1000 for benefit "Food". If the claim import is for INR 1500, it is successful. However, if the employee tries to claim in the UI, then the validation works and an error message is displayed.

Cause

Unfortunately, we don't support validations via Import/Export of data, because this feature is used mainly for other scenarios like: initial load of data wherein a validation is not always needed/asked by customers.


This action (import) is possible only by the admin/hr, hence the chance of error by employees is also ruled out.

Resolution

Please create an enhancement request by following the steps explained in the KBA 2090228 - How to submit enhancement requests for SAP SuccessFactors products. If other customers also vote/request this feature, then the Product Management Team get a good idea of the other use cases to be considered as well.

Keywords

validation, eligibility, exceed, extra, more, upload , KBA , LOD-SF-EC-GBF , Global Benefits , Product Enhancement

Product

SAP SuccessFactors HCM Core 1805