SAP Knowledge Base Article - Public

2668656 - CA-008: User with ExternalId 'XYZ' does not exist.

Symptom

Error message CA-008: User with ExternalId 'XYZ' does not exist(XYZ represents the User ID) showed when you try to access E-mail Integration work center.

Environment

SAP Hybris Cloud for Customer All Versons

Reproducing the Issue

  1. Login system with an end user.
  2. Go to E-mail Integration work center.
  3. Go to User Settings work center view.
  4. You receive following error: CA-008: User with ExternalId 'XYZ' does not exist.

Cause

The User Settings work center view should not be assigned to end user, and related provision is not done for this login user.

Resolution

Please un-assign the User Settings work center view and provision this user by following steps:

  1. Login with a key user already configured for the system.
  2. Go to work center to E-mail Integration ->Groupware Settings
  3. Navigate to Provisioning tab.
  4. Search for the user 'XYZ' and click on the Provisioning button.

Keywords

E-mail Integration; User Settings; CA-008; , KBA , LOD-CRM-INT-OEM , Provisioning issues for OEM integration (eg iCRM) , How To

Product

SAP Cloud for Customer add-ins all versions