SAP Knowledge Base Article - Public

2668215 - Pop Up window will not display in Learning content in SF App

Symptom

I am unable to open a second screen or Pop Up window Within My Content in the SF Mobile App

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

Mobile Learning does not support launching multiple screens within a learning content object. This includes content attempting to open a pop up or a tab in the default mobile web browser.

Resolution

These are best practices for creating Learning content intended to work not only on the SAP SuccessFactors desktop web application but also on mobile devices:

  1. Do not use content that requires opening an additional pop-up window for SSO.
  2. Do not use pop-ups.
  3. Do not use spaces within URLs intended to be displayed on mobile operating systems. When entering a URL into a field, be sure there are no spaces before the URL.
  4. When links are followed, ensure that destination URLs are displayed in the current window. Do not open links in new tabs or windows, as you might for a typical desktop browser.

See the links in the references field below for further guidance on mobile content creation.

Keywords

Mobile, content, pop-up, pop up, new window, , KBA , LOD-SF-LMS-MOB , Learning Mobile Application , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors HCM Core 1805 ; SAP SuccessFactors Learning all versions