SAP Knowledge Base Article - Public

2668162 - Instructor field not visible in Learning History

Symptom

Administrators are unable to see the Instructor details under the Learning History Details for Users completed items.

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Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Access the LMS Administration page
  2. Access a User record
  3. Under User record choose 'Items Completed' under Related
  4. For a completed item click 'View Details' and not the Instructor record is not available to view.

Resolution

The 'Related Instructor' record needs to be added to the User record under Record Configuration.

  1. Access the LMS Administration page
  2. Navigate to System Admin -> Configuration -> Record Configuration -> User
  3. Under Basic Configuration, add the 'Related Instructor' to the Display list. Then Save.

After updating this setting the Instructor details will appear.

InstAvailable.png

Keywords

Inst, Scheduled Offering, SO, Sched, Learning History, User History, Instructor name field, Item completion, Item history record, View history, Admin , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ADM , Admin Tools , How To

Product

SAP SuccessFactors Learning all versions