SAP Knowledge Base Article - Public

2668152 - The Field Ship-To is Missing in the Sales Order's Item Level

Symptom

There is no option to add Ship-To column in the product facet of sales order.

Environment

SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Order view.
  3. Click on an Adapt->Edit Master Layout option.
  4. Open Sales Order XYZ (where XYZ represent the sales order id) and go to the Products facet.
  5. In adaptation mode put your cursor on products table and click on Add Field.

You can see there is no Ship-To field available to be added, hence it is not possible to have different Ship-To for different products.

Cause

This is currently not supported for sales order document.

Resolution

This is an expected system behavior.

Keywords

Sales Order, Multiple Ship-To, Product facet , KBA , different ship-to party for sales order , adding ship-to column , adaptation mode , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP HYBRIS C4C ADDINS 1805