SAP Knowledge Base Article - Public

2667996 - Advance Filter Fields in "My Territories" View are Grayed Out

Symptom

Advance filter fields  in " My Territories" are completely grayed out .  It does not allow user to select the field values.

However, advance filter fields are allowed for "All Territories".

Environment

SAP Hybris Cloud For Customer All Releases Before 1811

Reproducing the Issue

  1. Go to the Sales Work Center.
  2. Select the Territories View.
  3. Select parameter "My Territories".
  4. Click on "Show Advanced Filters" icon, next to "My Territories".
  5. Filter fields in Advanced Filter options for "My Territories", are all grayed out.

Cause

This is expected behavior.

Resolution

This is the expected behavior for Advanced Filters in "My Territories".

Advanced Search fields in filter for "My Territories", would be enabled in 1811 release.
Currently, Advanced Search fields in filters are allowed for "All Territories".

Keywords

Search, Parameter, Territories, My Territories, All Territories, Filter, Grayed, Select, Field, Values. , KBA , LOD-CRM-TM , Territory Management , Problem

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1808