SAP Knowledge Base Article - Public

2667303 - The job failed due to an unexpected internal server error. Please contact your system administrator in SAP Analytics Cloud (SAC)

Symptom

The job failed due to an unexpected internal server error. Please contact your system administrator in SAP Analytics Cloud (SAC)

Trace "User is not authorized" with stack:

Exception@/sap/fpa/services/core/system/Exception.xsjslib:127

ExceptionUnauthorizedUser@/sap/fpa/services/core/system/Exception.xsjslib:254

setTenantContext@/sap/fpa/services/core/system/Session.xsjslib:716

setTenant@/sap/fpa/services/core/cloudops/Tenant.xsjslib:48

initContext@/sap/fpa/services/GetResponse.xsjs:41

@/sap/fpa/services/GetResponse.xsjs:318

Environment

  • SAP Analytics Cloud 2018.11.3

Reproducing the Issue

  1. Connect to SAP Analytics Cloud
  2. Select "Connection" from the "Main Menu"
  3. Click "Add Connection"
  4. Click "Import Data Connection > OData Services"
  5. Connection Name: <Name of your choice>
  6. Connect to an On-Premise OData service = unchecked
  7. Connect to an SAP OData service = checked
  8. Data Service URL: https://e0560-iflmap.hcisbt.us1.hana.ondemand.com/gw/odata/SAP/SAC_CNG_DEVICEDATA;v=1
  9. Authentication Type: Basic Authentication
  10. User Name: <Per Secure Area>
  11. Password: <Per Secure Area>
  12. Click "Create"
  13. Select "Create > Model" from the "Main Menu"
  14. Click "Get data from an app"
  15. Click "OData Services"
  16. Select Connection <Name from step 5>
  17. Select "Create a new query"
  18. Click "Next"
  19. Query Name: <Name of your choice>
  20. Select "Build a Query"
  21. Select <Table object of your choice>
  22. Click "Next"
  23. Drag all fields into "Selected Data"
  24. Click "Create"
  25. Wait for "Uploading > Processing > Upload Failure"
  26. Click <Name from step 19> in the "Draft Data" dialog
  27. Notice "The job failed due to an unexpected internal server error. Please contact your system administrator."
  28. Select "System > Montior" from the "Main Menu"
  29. Click "Trace"
  30. Notice "User is not authorized" with stack:

Exception@/sap/fpa/services/core/system/Exception.xsjslib:127

ExceptionUnauthorizedUser@/sap/fpa/services/core/system/Exception.xsjslib:254

setTenantContext@/sap/fpa/services/core/system/Session.xsjslib:716

setTenant@/sap/fpa/services/core/cloudops/Tenant.xsjslib:48

initContext@/sap/fpa/services/GetResponse.xsjs:41

@/sap/fpa/services/GetResponse.xsjs:318

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, ODATA, internal, server, error, import , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0