SAP Knowledge Base Article - Public

2666583 - Rule not getting applied on Account fields of Tickets screen

Symptom

When trying to apply rule on the Account Name of the Ticket screen, the rule is not getting applied.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  • Navigate to Tickets screen.
  • Go to Adapt-> Edit Master layout.
  • Hover over the field Account name.
  • Click Properties and apply a Rule for the field.
  • End layout changes.
  • The Rule will not be applied.

Cause

As per the Application Design, the rule cannot be applied on the Account/Supplier (Name , its subsequent field, Image ).

Resolution

This is the current behaviour of the system.

Keywords

Rule not working on Tickets, Rule not getting applied , KBA , rue not applied , rule not working , BC-DWB-REP-EXT , Extensibility , How To

Product

SAP Cloud for Customer add-ins all versions