SAP Knowledge Base Article - Public

2666423 - You Are Not Able to Change an Account Once the Visit Is Created

Symptom

You are trying to change an Account inside a Visit but the field is grayed out.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Visit work center.
  2. Click on Visit.
  3. Click on New.
  4. Select the Account ABC (ABC represents the ID of the Account).
  5. Complete the mandatory fields.
  6. Save and Open.
  7. Click on Edit.
  8. Result: Account field is grayed out.

Resolution

This is the current system behavior, once the Visit is created, the Account field will become grayed out.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

See Also

Visit ; Field; Accounts

Keywords

KBA , LOD-CRM-ACT-VST , Visit Planning , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer all versions