SAP Knowledge Base Article - Public

2666380 - E-mail Address Erased from Lead

Symptom

You have maintained an e-mail address in the field "E-mail" in the lead header, but the system erases the information, leaving the field blank.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Open the lead XXX (XXX represents the lead ID).
  4. In the field "E-mail" of the header, maintain and e-mail address.
  5. Save.
  6. The field "E-mail" becomes blank.

Cause

The "Contact Name" is blank. To maintain the e-mail contact information, first you need to maintain the contact name in the header. An e-mail needs to be linked with the contact name, otherwise the field is set to blank.

Resolution

Maintain a contact name in the header of the lead.

Keywords

KBA , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer add-ins all versions