SAP Knowledge Base Article - Public

2666339 - LMS Item title localization issue

Symptom

Pre-requisite: To have an item on your system that has multiple localization translations but not all languages have a translation value. This item must be an catalog

The title of an item does reverts to English once searched on the system catalog even if the catalog is not set to English and the user's system locale is not English as well

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

 Set up the user to have a locale besides English for example we can use Cantonese, with Cantonese as the user's preferred locale open the Catalog then choose the Catalog language as French then search for the said item. You will see that the item would have a Cantonese title which is expected due to the catalog being in Cantonese and the item having the translation value. Click on the course and once the screen updates, the title would then update to the English title.

Cause

As per engineering team this is expected behavior

Resolution

This is expected behavior , the system would default to the defined system locale if there is no localization translation for an item. You can check which langunage is the defaulted system locale go to References > Geography > Locales and look for the locale that is marked as Default: Yes

Keywords

system translation error catalog item description item localization language defaults to english , KBA , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning 1802