SAP Knowledge Base Article - Public

2666325 - Payment Method Direct Debit not showing in Sales Orders

Symptom

When creating a new sales order, payment method Direct Debit is not available in the drop-down list even though you have scoped the Direct debit in the Business Configuration.

Environment

SAP Business Bydesign.

Reproducing the Issue

Checking the Account:

  1. Go to the Account Management work center.
  2. Go to the Account view.
  3. In the Find field enter XYZ (where XYZ represents the account name).
  4. Select Account XYZ and click on the Edit->Financial Data option.
  5. Select sub tab Payment Data and go to the section Payment Methods. You can see the Payment Method Direct Debit maintained.

When you Create a new Sales Order:

  1. Go to the Sales Order work center .
  2. From the Common Task create New Sales Order .
  3. In New Sales Order screen enter the Account XYZ and click on the View All button.
  4. In the General tab go to the section Payment.
  5. For the field Payment Method, click on the drop-down option.
  6. You can see that Direct Debit is not listed.

Cause

For the Direct Debit Option to be available in Sales Order, you have to maintain either the Bank Account details or SEPA mandate.

Resolution

  1. Go to the Account Management work center.
  2. Go to the Account view.
  3. In the Find field enter XYZ (where XYZ represents the account name).
  4. Select Account XYZ and click on the Edit->Financial Data option.
  5. Under Payment Data, select the payment method as Direct Debit.
  6. Under the Direct Debit section, maintain the Bank Account or maintain the SEPA Mandate details.
  7. Click on Save.

See Also

Keywords

Direct Debit; Payment Method; , KBA , byd , AP-CI , Customer Invoice Processing , Problem

Product

SAP Business ByDesign all versions