You suspect the approval process determination for a business document is not working correctly.
SAP Business ByDesign
The process flow of the approval process as per the system design is as follows:
- The system first evaluates the Conditions maintained in the approval process.
- Once the conditions are evaluated to True, the system checks the Work Distribution (e.g. Approval by Reporting Line Unit Manager, Approval by Cost Assignment, etc...) associated with the corresponding condition.
- Based on the Work Distribution maintained, system determines the person to whom the approval task must be generated and generates the same.
Note: If the Conditions are satisfied for approval but if the system is unable to determine a correct person responsible to assign the approval task, there will be an Unassigned task present in Business Task Management view under Application and User Management work center. The document still goes for approval. Approval of a document is triggered based on evaluation of Conditions.
The Work Distribution is used to find a relevant person responsible for approving.
If there is an Unassigned Task under Business Task Management present, the Administrator can assign to one of the users who has the access rights for completing the approval process.
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