SAP Knowledge Base Article - Public

2665906 - Approval Process Working Incorrectly

Symptom

You suspect the approval process determination for a business document is not working correctly.

Environment

SAP Business ByDesign

Resolution

The process flow of the approval process as per the system design is as follows:

  1. The system first evaluates the Conditions maintained in the approval process.
  2. Once the conditions are evaluated to True, the system checks the Work Distribution (e.g. Approval by Reporting Line Unit Manager, Approval by Cost Assignment, etc...) associated with the corresponding condition. 
  3. Based on the Work Distribution maintained, system determines the person to whom the approval task must be generated and generates the same.

Note: If the Conditions are satisfied for approval but if the system is unable to determine a correct person responsible to assign the approval task, there will be an Unassigned task present in Business Task Management view under Application and User Management work center. The document still goes for approval. Approval of a document is triggered based on evaluation of Conditions.
The Work Distribution is used to find a relevant person responsible for approving.

If there is an Unassigned Task under Business Task Management present, the Administrator can assign to one of the users who has the access rights for completing the approval process.

Keywords

Supplier invoice, supplier invoice approval, purchase order, purchase order approval, approval, shopping cart, shopping cart approval, approval process, approval process flow, approver determination wrong, approver determination , KBA , supplier invoice , purchase order , purchase order approval , approval , approval process incorrect , approval process flow , shopping cart approval , approver determination wrong , approver determination , supplier invoice approval , shopping cart , AP-POP , Purchase Order Processing , AP-GSP , Goods and Service Acknowledgement , AP-REQ , Internal Request Processing , AP-SIP-SIV , Supplier Invoice , Problem

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1.0 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811 ; SAP Business ByDesign feature pack 2.0 ; SAP Business ByDesign feature pack 2.5 ; SAP Business ByDesign feature pack 2.6 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0