SAP Knowledge Base Article - Public

2665846 - When saving candidate profile with Hong Kong / Macao country field goes back to No Selection - Recruiting Management

Symptom

  • When candidates are saving their candidate profiles with the country Hong Kong/Macao, right after saving, the country field changes back to "No Selection".
  • When creating a new candidate profile the country Hong Kong is also missing.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

If you already have an external candidate profile:

  1. Log in as an external candidate;
  2. Go to your Candidate Profile;
  3. Change the country to Hong Kong and save it;
  4. The country is going to change back to "No Selection";

If you are willing to create a new external candidate profile:

  1. Click in Create Profile;
  2. Fill all the required information;
  3. Try to select Hong Kong but you are not going to be able to find it;

Cause

This is because the Hong Kong or Macao country is incorrectly set in the picklist.

Resolution

  1. Go to Admin Center -> Picklist Management;
  2. Export all picklists;
  3. Open the file downloaded and search for Hong Kong;
  4. Correct the en_US column from "Hong Kong" to "Hong Kong Special Administrative Region of China" and Macao to "Hong Kong Special Administrative Region of China";
  5. Your picklist occurrences should look like this:
    1.png

 To have all the detailed process on correcting the picklist of country, follow the article 2220688.

O

Once you have made those changes, when selecting Hong Kong as the country it should save as it does for all countries:

3.png

Also you when creating a new candidate profile, the country Hong Kong should appear on the list to be selected:

2.png

See Also

2665594 - Country value not synchronizing from candidate profile to application for candidates in Hong Kong/Macao - RCM

Keywords

Hong Kong, No Selection, Country missing, country, Macao, RCM-47823 , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions