SAP Knowledge Base Article - Public

2665819 - Fingerprint Error (Please click this link to automatically search for any Knowledge Base Articles related to this error, or refresh the page and try the action again.) on creation of Report Canvas (ORD/ODS) from Report Center.

Symptom

Error on creation of Report through Report canvas Using Report Center.

*Please click this link to automatically search for any Knowledge Base Articles related to this error, or refresh the page and try the action again.*

*errorId=0304dfc4-4c8c-4af1-8f68-010165c58c7d, fingerprint=4b79a1bd6e7c1c301bd2a1eadcef2f07198ba62a, timestamp=xxxx-xx-xxTxx:xx:xx.xxx+xxxx, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorId=0304dfc4-4c8c-4af1-8f68-010165c58c7d, timestamp=xxxx-xx-xxTxx:xx:xx.xxx+xxxx, and the version information from the current screen) if the issue keeps occurring.,*

Environment

BizX Analytics and reporting

Report Center

Reproducing the Issue

*Only if Analytics Permissions are assigned to a User.

Navigate to Reporting > Report center > New

You have the Report canvas option available

Select to create a ORD/ODS Report, results in error as mentioned above

Cause

The reason for the mentioned error is missing  ORD configuration from Provisioning.

Resolution

Login to Provisioning (In case Customer doesn't have access, you can raise an Support incident)

Check for ORD Configurations

Points to Notice:

Check on provided urls, there shoudn't be any white space.

Check for all the relevant checkboxes as mentioned below, there must be any of these unchecked leading to this issue.

  1. Single Sign On
  2. Enable SAML for SSO 
  3. Online Report Designe

Provide and Save it.

Log back in to Instance and cross verify the issue should be resolved.

See Also

Please check the ORD configuration setting in below link.

https://help.sap.com/viewer/dc5da5c2d98a4d4aaf3be0f608b4805a/1805/en-US/b285dc31c17742e5aba023bc756fdd8b.html

Keywords

Report Canvas, FingerPrint Error, Please click this link to automatically search for any Knowledge Base Articles related to this error, or refresh the page and try the action again , Report Center Error , KBA , LOD-SF-ANA-RCT , Report Center , LOD-SF-ANA-ODS , Advanced Reporting , Problem

Product

SAP SuccessFactors HCM Core 1805 ; SAP SuccessFactors Workforce Analytics all versions