SAP Knowledge Base Article - Public

2665817 - Unable to load url error while importing a wsdl in the dashboard.


Unable to load url while importing web service url in the dashboard.


  • SAP BusinessObjects Dashboards 4.1
  • SAP BusinessObjects Dashboards 4.2

Reproducing the Issue

  1. Open the SAP BusinessObjects Dashboards.
  2. Go to the data connections and add qaaws or web service connection
  3. Paste the web service url and click on import.
  4. We get the error "Unable to load url"


This note is applicable when both query as a web service connection as well as the web service connection throw the unable to load url error after clicking on import for all the wsdls.

We see that the same wsdls work fine in other client tools or tools like SOAP UI or Webservice tester.

Scenario 1:

This error is quite generic and one of the cause that was found that Dashboards did not get installed successfully even though we do not get any errors in the installation log.

It was found that a folder called MSSoap was not getting created in the location .

C:\Program Files (x86)\Common Files

Scenario 2:

Another cause that was found was MSXML 4.0 SP3 is uninstalled from the system.This is required for the query as web service connection and web service connection in the dashboard.For more details please check the KBA   2545925


Scenario 1:

Re-install the Dashboards by adhering to the best practices mentioned in the KBA    2586013

Scenario 2:

Make sure that the MSXML 4.0 SP3 is not uninstalled automatically by the security policies applied on the machine.


unable to load url, dashboard, web service, import, xcelsius, wsdl , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem


SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Dashboards 4.2 ; SAP BusinessObjects Xcelsius Enterprise 2008