When using Job profile on Job requisition, even configuring the Job profile section to be shown on external posting, it is not showing on External posting preview and on the job posting itself.
Successfactors Recruiting Management (RCM)
Reproducing the Issue
1. Create a job req from the template which has only 'listingLayout' field and no 'extListingLayout' field defined.
2. Access the requisition > click "Job profile" tab > then configure two job profile's section (job description) to be shown on either 'Internal Posting' or 'External Posting'
3. Click the External posting preview and verify that it shows the sections permissioned for 'Internal Posting' and not 'External Posting'.
4. Or go to the external career site and view the external job posting which also shows the sections permissioned for 'Internal Posting' and not 'External Posting'
This is a configuration issue on job requisition template where extlistinglayout is not defined. 'extListingLayout' is used to store external description and if it is not defined in the Job req template, then internal description is copied to external description. This is why the section shows up in both external and internal posting preview even when "Show in internal posting" is only enabled.
Please define extListingLayout in Job Req template by engaging an Implementation Partner or use of "Manage Templates on RCM". After defining the field, enable "Show in External Posting" and save Job profile. Even if "Show in External Posting" is already enabled, save Job profile again so that the description is updated properly and check the description in internal and external posting preview.
2636489 - Listing Layout Fields not visible in the Job Req
listingLayout, extListingLayout, job profile, job description, external posting preview, internal posting preview , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem