SAP Knowledge Base Article - Public

2665620 - National ID duplicate check

Symptom

How disable National ID duplicate check performed by system while hiring an employee.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

When hiring a new employee into the system, enter the National ID details such that the National ID already assigned to a terminated employee record.

You will get a duplicate check popup(refer below screenshot) with terminated employee details. Even if you are clicking 'Ignore Matches' system will throw error message and won't allow us to use the same National ID.

National_ID_Duplicate_Check.png

Cause

By default National ID duplicate check performed by system, if we are adding National ID details while hiring an employee into the system.

Resolution

It is not possible to disable this National ID duplicate check performed by system. Basically National ID's are unique to every person and system won't allow us to create more than one employee record for the same person.

In this case the recommend approach is to rehire the employee into system instead of creating new record(new hire), if you do not want to rehire the employee with same employment, we can use the option "Rehire with New Employment" and rehire the same person with new employment details.

See Also

2462008 - Correction of incorrectly assigned National IDs

2614627 - "Accept Match" Button Grayed Out in Manage Pending Hires

Keywords

National ID, Duplicate Check, National ID Validation, National ID Duplicate Check , KBA , LOD-SF-EC-HIR , New Hire/Rehire Wizards , Problem

Product

SAP SuccessFactors HCM Core 1805