SAP Knowledge Base Article - Public

2665566 - Candidate Search using background elements is not working

Symptom

Searching for internal candidates using a background element does not return any results.

Environment

 SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. An internal candidate with a value for the background element exists in the system.
  2. Permissions to search the background element have been defined in the Data Model (please see KBA 2526470 and KBA 2425527 for more information on this).
  3. Search for the candidate using background element -> the candidate is not found.
  4. Search for the candidate using a standard element -> the candidate is found.

Cause

The cause of the issue due to an unavailability of CANDIDATEBACKGROUND or SMBACKGROUND indexes on the instance.

Resolution

To resolve the issue, please create a Support Ticket and request that the CANDIDATEBACKGROUND and SMBACKGROUND indexes are performed for your instance. Please see KBA 2230010 for more information on how to do this correctly.

Keywords

candidate search, background element, field, not working, no results, internal candidate, candidates, CANDIDATEBACKGROUND, SMBACKGROUND, index, reindex, background elements , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions