SAP Knowledge Base Article - Public

2665486 - Captcha image not appearing on career site for candidates in China

Symptom

Candidate in China cannot create an external account as the captcha image is not appearing on the external career site

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to external career site
  2. Proceed with creating an account filling in personal details
  3. Note the captcha field and no image to verify account

Cause

Google captcha is currently blocked in China. As Captcha is owned by Google, SAP cannot influence the availability of this feature.

Resolution

Captcha must be disabled in Provisioning to allow candidates in China to create an account.

Keywords

Google Captcha image china blocked , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions