SAP Knowledge Base Article - Public

2665386 - The Error Message Item Not Included in Product List is Triggered When Adding a Product to a Sales Order

Symptom

The error message Item not included in product list is triggered when adding a product to a Sales Order.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Order view.
  3. Open any Sales Order ID.
  4. Go to the Products tab.
  5. Select the Add button.
  6. In the Product OVS, choose the Product DEF (DEF represents the Product ID).
  7. Error message Item not included in product list is triggered.

Cause

The Product DEF is not part of a Product List.

In the Business Configuration work center, you have selected the scoping question Do you want to allow adding products only from Product List?  Because of this, you can only add Products that are part of a Product List.

Resolution

You can either add the Product DEF to a Product list of un-scope the question in the Business Configuration work center:

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Select Edit Project Scope.
  4. Go to the Questions tab.
  5. Expand the element Sales --->New Business --->Sales Orders.
  6. Uncheck the question Do you want to allow adding products only from Product List?
  7. Select Next --->Finish.

You can now add Products that are not part of a Product List.

Keywords

KBA , sales , item not included in product list , sales order , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer add-ins all versions