SAP Knowledge Base Article - Public

2665230 - Failed to connect to system using Internet Explorer or Edge in SAP Analytics Cloud

Symptom

  • Using Internet Explorer or Microsoft Edge, opening a story with a direct live data connection fails with a toast "Failed to connect to system"

  • For SAML SSO, the browser prompts the user if it is ok to close the popup window. SAC displays a toast to enable popups.

  • The browser console shows Error: Error [Protocol]: (#73)

  • The browser console shows SCRIPT7002: XMLHttpRequest: Network Error 0x80070005

  • The story works fine in Chrome

Environment

  • SAP Analytics Cloud 2018
  • Microsoft Internet Explorer
  • Microsoft Edge

Reproducing the Issue

 Create a story in SAP Analytics Cloud (SAC) that uses direct live data connection. Open the story in Internet Explorer or Edge.

Cause

Under Internet Options > Security, SAC and the remote system are in different security zones.

Resolution

Solution

This issue has been resolved by Microsoft in Microsoft Edge Version 41.#####.###.# and above.

For how to check the Microsoft Edge Version see https://support.microsoft.com/en-ca/help/4027011/windows-find-out-which-version-of-microsoft-edge-you-have

For how to update Microsoft Edge see https://www.microsoft.com/en-ca/windows/microsoft-edge

Workaround

Internet Explorer:
Open the menu Internet Options > Security, assign your SAC URL and the live data source system URL to be in the same security zone (i.e. both can be added to the Trusted Sites list).

Microsoft Edge:
You can configure Microsoft Edge to use Internet Explorer for your connections to your SAC tenant and data sources.

Complete instructions on how to configure Microsoft Edge Enterprise Mode Site List in this Microsoft's document:

https://docs.microsoft.com/en-us/microsoft-edge/deploy/emie-to-improve-compatibility#fix-your-intranet-sites

If you need more information on how to configure Microsoft Edge, you should get in touch with the vendor of this browser: Microsoft.

See Also

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Keywords

edge, ie, intranet, trusted, browser, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0