SAP Knowledge Base Article - Public

2665199 - Error - Unable to initiate onboarding process. [User {Insert User ID} does not exist in Onboarding.] - Onboarding

Symptom

When initiating candidate in Recruiting the error below occurs.

Unable to initiate onboarding process. [User {Insert User ID} does not exist in Onboarding.]

Environment

SAP SuccessFactors Recruiting Management

SAP SuccessFactors Onboarding

  • Production
  • Preview
  • Sales

Reproducing the Issue

  1. In Recruiting, select a candidate and click Initiate Onboarding
  2. The following error shows Unable to initiate onboarding process. [User {Insert User ID} does not exist in Onboarding.]

Cause

  • Hiring Manager/HR Manager is not available in Onboarding

Resolution

  •  Ensure User Sync is properly set

Note: Please create a support ticker via SAP One Support Launchpad under Onboarding (LOD-SF-OBD-INT). When create ticket ensure the following detials are provided.

  1. BizX Company ID
  2. Environment (Production or Preview)
  3. Affected Candidare Details (Complete Name, Applicant ID, Candidate ID)
  4. Support Access

Keywords

  • Error
  • RCM - ONB Integration
  • Missing Hiring Manager
  • Initiate Onboarding
  • Candidate
  • Applicant
  • Unable to initiate onboarding process. [User {Insert User ID} does not exist in Onboarding.]
  • Onboarding
, KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem

Product

SAP SuccessFactors Onboarding 1802