SAP Knowledge Base Article - Public

2665151 - Customer Information Cleares When Changing To Different Account In Customer Contract

Symptom

  • You copy a customer contract and in the copied contract you choose a new customer account. 
  • You maintain the field customer information but now it is empty.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Order Workcenter.
  2. Go to the Contract View.
  3. Choose any contract in the Contract Overview.
  4. Choose the Function Edit and view all.
  5. Maintain any information into the customer information field.
  6. Save the Contract ABC (ABC represents the contract ID).
  7. Choose the contract ABC in the Contract Overview.
  8. Mark this contract and click copy.

Here you see that the customer information field is filled.

  1. Change the Account to a different one.

  The customer information field is empty now.

Cause

If the account is changed, then the note will also be cleared, because the note is part of the account.

Resolution

This is the expected system behaviour.

Keywords

Contract, Vertrag, Customer Information Field, Copy, Empty, Kopieren, , KBA , AP-CCP-CC , Customer Contract , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP BUSINESS BYDESIGN 1802 ; SAP BUSINESS BYDESIGN 1808 ; SAP BUSINESS BYDESIGN 1811