SAP Knowledge Base Article - Public

2665001 - It Is Not Possible To Change The Unit of Measure When Creating A Follow-Up Credit Memo

Symptom

  • You would like to change the Unit Of Measure in a Follow-Up Credit Memo in an Invoice Document.
  • The field is grayed out and you cannot change it.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing Workcenter.
  2. Go to View Invoice Documents.
  3. Show all invoice documents and choose the invoice document ABC (ABC represents invoice ID).
  4. Mark this invoice document ABC.
  5. Click on Follow-Up and new manual credit memo.
  6. Click edit and view all.
  7. Go to the Items Tab .

Here you can see that the Unit of Measure is not editable anymore.

Cause

If you want to change the Unit of Measure, create a new manual credit memo using the same details and enter the invoice ID ABC in the external reference field.

Resolution

This is the expected system behaviour.

Keywords

Unit of Measure, Invoice, Follow-Up, Credit Memo, Rechnung, Gutschrift, Umrecheneinheit , KBA , AP-CI-CI , Customer Invoice , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP BUSINESS BYDESIGN 1802 ; SAP BUSINESS BYDESIGN 1808 ; SAP BUSINESS BYDESIGN 1811