SAP Knowledge Base Article - Public

2664655 - Error in Employee Export or Export Extended User Information

Symptom

Once a user tries to perform an Employee Export or Export Extended User Information, an error occurs.

**All images used in this article are from an internal system.**

Environment

SuccessFactors BizX Foundations

Reproducing the Issue

  1. Go to Admin Center > Employee Export or Export Extended User Information;
  2. Error message is displayed in Employee Export:

2018-07-02_15-05-48.jpg

  1. Error message is displayed in Export Extended User Information:

2018-07-02_15-08-11.jpg

Cause

This error is related to the S2 Scheduled Jobs not enabled after an Instance Refresh was done.

Resolution

Open an incident under component "LOD-SF-PLT-JOBS", and inform the issue, so Cloud Product Support can engage Operations team to check if the S2 Scheduled Jobs are enabled or disabled.

Keywords

employee export error export extended user information s2 scheduled jobs COSD-25997 UDF export , KBA , LOD-SF-PLT-JOBS , Scheduled Jobs , Problem

Product

SAP SuccessFactors HCM Core all versions