SAP Knowledge Base Article - Public

2663499 - Notifications are being sent for completed or deleted performance forms

Symptom

Receiving notification emails for PM forms that are complete or deleted

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

Document Due, Document Late, Document Routing, or other notification emails are received for forms that are complete, have been deleted, or generally should not  be generating notifications.

Cause

Notifications are being sent from test or development environments.  Many times test environments are cloned form production environments and the notifications continue to be sent for documents on the test environment.

Resolution

Check the hyperlink on the emails, they will contain the company ID and data center, also clicking on the link will take you to the environment so you can see which environment sent the notification.  Consider changing the email addresses for the test environment to a specific email that is used for testing purposes.

Keywords

e-mail doc due, doc late, form launch, step due, step late , KBA , LOD-SF-PM-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors HCM Core 1805