SAP Knowledge Base Article - Public

2663453 - PDF preview- PDF not displaying. Message displays reading "Please wait...If this message is not eventually replaced...."

Symptom

A PDF was uplaoded to or already exists in SAP Jam. When attempting to preview hte file a message appears stating "Please wait....If this message is not eventually replaced by proper contents of the document your PDF viewer may not be able to display this type of document."

please wait.jpg

 Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Reproducing the Issue

  1. Go to Content section of SAP Jam.
  2. Click on a PDF

Cause

This message appears for dynamic PDF files. SAP Jam does not support rendering dynamic PDF to remove the risk of running untrusted javascript on the servers.

Resolution

  • Please check if the PDF is is a dynamic PDF.
  • If so repleace it with a static PDF.

Keywords

error, "pdf error", "pdf message", "Please wait", "PDF preview" , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-CNT , Content & File Sharing/Upload , Problem

Product

SAP Jam Collaboration all versions