SAP Knowledge Base Article - Public

2663096 - New Button To Create Campaign Is Missing

Symptom

New button to create campaign is missing from Campaigns view in Sales Campaign work center.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaign work center.
  2. Go to the Campaigns view.
  3. New button is missing from the top right of this OWL page.

Cause

Scoping question "Do you want to query marketing permissions and subscriptions information from an external application to your cloud solution?" is checked in the Business Configuration, as a result of which the New button is disabled.

Resolution

If you want to create new campaigns, please uncheck the question.

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Click Edit Project Scope.
  4. Go to Step 4. Questions.
  5. Expand scoping element Communication and Information Exchange > Integration with External Applications and Solutions > Integration of Master Data > Business Partners.
  6. Uncheck the question "Do you want to query marketing permissions and subscriptions information from an external application to your cloud solution?".
 

Keywords

Campaign, new, button , KBA , LOD-CRM-MKT-CAM , Campaigns , How To

Product

SAP Cloud for Customer add-ins all versions