SAP Knowledge Base Article - Public

2663096 - NEW Button to Create Campaign is Missing

Symptom

NEW button to create campaign is missing from Campaign work center view.

Environment

SAP Hybris Cloud for Customer All Version

Reproducing the Issue

  1. Go to Sales Campaign work center.
  2. Go to Campaign work center view.
  3. NEW button to create campaign is missing from the top right of this OWL page.

Cause

Scoping question "Do you want to query marketing permissions and subscriptions information from an external application to your cloud solution?" is checked in the Business Configuration, as a result of which the new button is disabled.

Resolution

If you want to create new campaigns, please uncheck the question.

  1. Go to Business Configuration work center.
  2. Go to Impelementaion Prjects work center view.
  3. Click Edit Project Scope.
  4. Go to Step 4. Questions.
  5. Expand scoping element Communication and Information Exchange > Integration with External Applications and Solutions > Integration of Master Data > Business Partners > Uncheck the question "Do you want to query marketing permissions and subscriptions information from an external application to your cloud solution?"
 

Keywords

Campign, new , KBA , LOD-CRM-MKT-CAM , Campaigns , How To

Product

SAP Cloud for Customer all versions