SAP Knowledge Base Article - Public

2663058 - Mobile Pay Statement not working in Successfactors App for OnPrem mashup

Symptom

Mobile Payslip is not working when accessing through the mobile SuccessFactors app for OnPrem Payroll

Environment

  • SuccessFactors
  • SAP ERP OnPrem

Reproducing the Issue

To reproduce the issue:

    1. Access the SuccessFactors Mobile App (IOS or Android)
    2. Navigate to your pay statement
    3. No pay statement appears

Cause

This is expected behavior for OnPrem Customers. Mobile Paystatement accessibility through the mobile app is only supported for Cloud Payroll Customers.

Resolution

If you are an OnPrem customer and need to access your payslips through Mobile Phone, this can be done through the Mobiles browser.

Log in to SuccessFactors on the mobile browser and navigate to your payslip is mashup has been configured as per KBA 2253359

Keywords

  • Mobile payslip
  • Paystatement
  • Paystub
  • SuccessFactors employee central
  • Mobile Application
  • Mobile App
  • Mobile OnPrem
, KBA , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , LOD-SF-INT-MAS , SAP Payroll Mashups , LOD-SF-INT-SAP , SAP OnPremise Payroll & Migration , LOD-SF-INT-PAY , P2P & Cloud Payroll , How To

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions