SAP Knowledge Base Article - Public

2662103 - Sending Survey Link Via SMS


You want to send Survey link via SMS using workflow rules.


SAP Hybris Cloud For Customers.

Reproducing the Issue

  1. Go to Administrator work center.
  2. Go to Workflow Rules view.
  3. Click on New and enter all the mandatory fields for 'Enter Basic Data' section of workflow.
  4. Click on Next , define relevant conditions for the workflow to trigger.
  5. Now click on Next and select the Rule Type as 'Messaging'.
  6. Enter the Sender and in Text field use place holder for Survey ID for example #SURVEY123# where 123 is the Survey ID.
  7. Now add the Placeholder in Placeholder section and select the relevant field.
  8. Enter recipient details, Click on Next and than Finish.

The SMS triggered does not contain the survey link.


This is the current expected system behavior. You can only send out a Survey link in emails.


If you need this functionality urgently you may contact your implementation manager to help with such requests or approach directly the SAP Cloud Service Center(
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Cloud for CustomerIdeas Forum to submit an idea:


Meessaging , workflow , survey , KBA , survey link , workflow , message , LOD-CRM-WKF , Workflow , Problem


SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808