You want to send Survey link via SMS using workflow rules.
SAP Hybris Cloud For Customers.
Reproducing the Issue
Go to Administrator work center.
Go to Workflow Rules view.
Click on New and enter all the mandatory fields for 'Enter Basic Data' section of workflow.
Click on Next , define relevant conditions for the workflow to trigger.
Now click on Next and select the Rule Type as 'Messaging'.
Enter the Sender and in Text field use place holder for Survey ID for example #SURVEY123# where 123 is the Survey ID.
Now add the Placeholder in Placeholder section and select the relevant field.
Enter recipient details, Click on Next and than Finish.
The SMS triggered does not contain the survey link.
This is the current expected system behavior. You can only send out a Survey link in emails.
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Meessaging , workflow , survey , KBA , survey link , workflow , message , LOD-CRM-WKF , Workflow , How To