You noticed that some prospect accounts are in status "In Preparation". However, it is not possible to create a prospect in status "In preparation" manually, so you don't know how they got this status.
SAP Hybris Cloud for Customer Integration with Hybris Marketing
Reproducing the Issue
Go to Customers and select account view
- Open a prospect account
- The field "Status" is showing "In preparation"
The prospect was created by Lead replicated from external system e.g. Hybris Marketing.
When a Lead is created with a non-existing account and replicated to C4C, the account is created as prospect in status "In Preparation" in C4C.
The system is working as designed.
in preparation; prospect; hybris marketing; , KBA , LOD-CRM-ACC , Account , Problem