SAP Knowledge Base Article - Public

2661958 - Prospects In Status 'In Preparation' in C4C

Symptom

You noticed that some prospect accounts are in status "In Preparation". However, it is not possible to create a prospect in status "In preparation" manually, so you don't know how they got this status.

Environment

SAP Hybris Cloud for Customer Integration with Hybris Marketing

Reproducing the Issue

  1. Go to Customers and select account view
  2. Open a prospect account
  3. The field "Status" is showing "In preparation"

Cause

The prospect was created by Lead replicated from external system e.g. Hybris Marketing.

When a Lead is created with a non-existing account and replicated to C4C, the account is created as prospect in status "In Preparation" in C4C.

Resolution

The system is working as designed.

Keywords

in preparation; prospect; hybris marketing; , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808