SAP Knowledge Base Article - Public

2661952 - Scheduled offering shows seats available, however there is none

Symptom

Scheduled offering shows seats available for user on the catalog, however there is none.

Environment

SuccessFactors Learning Management System

Reproducing the Issue

  1. As a user, navigate to the catalog to search for scheduled offerings.
  2. Browse some scheduled offerings and open the available dates
  3. You will notice that the scheduled offering shows 'Seats Available', however the only option is to waitlist.

 Seats Available on Catalog.png

Cause

The label for Seats Available on Scheduled Offerings carries the number of seats available too. So, if you edit this label, you cannot remove the part that controls this, otherwise the number would not appear and user will believe that there are seats available.

 Label change.png

Resolution

  1. Navigate to LMS administration side
  2. Click References > Geography > Labels
  3. On label ID field, put: label.SeatsAvailable
  4. Click Search and Edit this label
  5. Click Locales tab
  6. Locate the locale that does not have the counter on the beggining. The counter is: {0}
  7. Add the counter on the beggining. For english locale, it will be like this: {0} seats available

Keywords

Seats Available, Scheduled Offering, label, waitlist, no available seats , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions