SAP Knowledge Base Article - Public

2661366 - "The Job Analysis Services is experiencing a temporary downtime" error when accessing Job analyzer feature - Recruiting Management

Symptom

"The Job Analysis service is experiencing a temporary downtime. Please try again later." error being received if Job analyzer feature was accessed

Environment

Successfactors Recruiting Management (RCM)

Reproducing the Issue

1. Go to Recruiting module

2. Open a job requisition

3. Click the "Job analyzer" feature on the right side of the job req page

4. Then the following error will be received:

"The Job Analysis service is experiencing a temporary downtime. Please try again later."

Cause

1. There's been a reported issue with our Engineering and Operations team where we've verified that the cause of error is a network connectivity issue.

2. The Job Requisition Locale is not in US English (en_US) and that the currency of salary is USD

Resolution

1. The Network operations and Engineering team have identified the following solution:

  • The solution is opening the Job Analysis API on a public endpoint and re-route the network - which is already been available via a patch fix as of June 23, 2018.

2. The current capabilities of Job Analyzer are restricted to Job Requisition in the US only (the Job Requisition Locale is US English - en_US and that the salary is USD). The same downtime error will be received if the job requisition is not set to en_US and USD.

See Also

2557520 - Job Analyzer for Recruiting Module

Keywords

Job analyzer, Job analysis, experiencing a temporary downtime , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors HCM Core 1805