SAP Knowledge Base Article - Public

2661335 - Task showing as Overdue for Observer even though there are still days remaining

Symptom

In a User Learning Plan, Observation Tasks for "Due Later" are listed as Overdue, even though there are still several days remaining for completing the task and Item. The number of days showing as overdue is exactly the number of days still remaining for completing the Item.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Create Item with Other Classification and assign a task to it;
  2. Configure for request Observer;
  3. Assign the Item to a User with Required Date;
  4. Go to User->Tools->Assign Task Observer;
  5. Assign an Observer for the Item;
  6. Go to the Observer Learning Plan and see the wrong Overdue message/label.

Cause

The cause of the issue seems to be an incorrect query performed in the database.

Resolution

The Engineering team is currently investigating the reported behavior and the issue should be addressed as part of version release b1808.

Keywords

Observer, Task, Assign, Overdue, Due Later, Required Date, Days Remaining , KBA , LOD-SF-LMS-TIL , Landing Pages and Tiles , Problem

Product

SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805