SAP Knowledge Base Article - Public

2661288 - Task Types Are Greyed Out for Approval for Sales Quotes in Business Configuration

Symptom

You would like to maintain task types for approval for sales quotes in Business Configuration, but you notice that they are greyed out.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects.
  3. Open the activity list.
  4. Open all activities.
  5. Search and open 'Approval for Sales Quotes'.
  6. Deselect one of the 3 task types (Sales Quote,Revise Sales Quote or Approve Sales Quote).
  7. Observe that all task types are greyed out and cannot be maintained.

Cause

  • The activity cannot be changed, because a task always must be created when working with an approval process. 
  • If the task is not created the approver would not know what task to approve without BTM (Business Task Management).
  • Activity is read-only and settings cannot be changed.
    Approval for sales quotes.png
    NOTE: System will allow you to change the frequency but do deactivate  them to avoid issues.The same approach works for sales order for example, it gives a possibility to change the priority/frequency etc...

Resolution

This is the standard system behavior.

Keywords

Approval Sale Quote, BTM,Frequency,Sales Quotes,Task Types,Priority , KBA , SRD-CC-BTM , Business Task Management , How To

Product

SAP Cloud for Customer add-ins all versions

Attachments

Approval for sales quotes.png