SAP Knowledge Base Article - Public

2661175 - Only One Item Type In Products Available On Sales Quote

Symptom

When you add a new Product on a Sales Quote you only have one Item Type available.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work centre.
  2. Go to the Sales Quotes view.
  3. Open any Sales Quote or create a new one.
  4. Go to the Products facet.
  5. Click Add.

Result: for the fields Item Type you only have one option available.

Cause

You did not add the option Sell Standard Products to your Scoping.

Resolution

  1. Go to the Business Configuration work centre.
  2. Go to the Implementation Project view.
  3. Click Edit Project Scope.
  4. Navigate to step 4. Questions.
  5. Expand Sales -> Product and Service Portfolio -> Sell Standard Products.
  6. This needs to be checked/ added to your project.
  7. Save the new setting and refresh your system.

See Also

FAQ for Sales Quotes in SAP Hybris Cloud for Customer

Keywords

Item Type, Sales Quote, Product , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer all versions