SAP Knowledge Base Article - Public

2661086 - The Sales Org and Sales Unit are automatically Determined but you get the Message ‘Use another Sales Organization. ABC not Valid for Sales Unit DEF’.

Symptom

The sales unit and the sales organisation are automatically determined by the system when creating a sales document (lead, sales quote…). However, you get the message ‘Use another sales organization. ABC not valid for sales unit DEF’ (ABC represents the name of the sales org and DEF the name of the sales unit).

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view (the same message can pop up in the Leads, Opportunities or Sales Orders view).
  3. Click New.
  4. Select the account XYZ (XYZ representing the name of the account)

Result: You get the warning message: ‘Use another sales organization. ABC not valid for sales unit DEF’.

Cause

You get the contradicting result, because you did not follow the approach described in blog: Combined Sales Area Determination in C4C Sales Transactions.

In case you want to use the a combined sales area determination, you only need to select Step 20 in the sales unit determination.

Resolution

  1. Go to the Business Configuration work centre.
  2. Go to the Implementation Projects view.
  3. Click on Open Activity List.
  4. Search the Sales Quotes activity (or the activity related to the BO where you are receving the message).
  5. Open the Involved Parties section.
  6. Select the Sales Unit row.
  7. Click on Maintain Determinations.
  8. Only select 20 – Functional organization Unit of Employee Responsible.

    SalesUnitDetermination.jpg

See Also

Blog: Combined Sales Area Determination in C4C Sales Transactions

Keywords

sales unit, sales organisation, involved parties, maintain determinations, lead, opportunity, sales quote, sales order , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions