SAP Knowledge Base Article - Public

2661038 - E-Mail Sent out to a Customer via Workflow is Sending to all E-Mail Addresses Maintained.

Symptom

You have defined a workflow, where recipient determination is maintained for customer and you see it sends e-mail to all the address maintained.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Administrator Workcenter
  2. Go to Workflow Rules view
  3. Open the workflow rule XYZ1 (Where XYZ1 is workflow of type E-Mail )
  4. In the overview , you see that the recipient determination is maintained as customer.

Once the workflow is triggered, you see that all the E-Mail address maintained for the business partner are receiveing an Email.

Cause

While triggering E-Mail for workflow , system reads all the addresses for the associated business partner from the address overview , irrespective of the main indicator.

Resolution

This is the expected system behavior.

Keywords

E-Mails, Workflow, Business Partners, Address, Customer , KBA , account , contact , employee , email , partner , individual customer , LOD-CRM-WKF , Workflow , LOD-CRM-CON , Contact , LOD-CRM-ACC , Account , LOD-CRM-LM , Lead Management , Problem

Product

SAP Cloud for Customer all versions