SAP Knowledge Base Article - Public

2660951 - It's Not Possible to Add Questions in the Point of Engagement: 'Select a Valid Active Multiple Choice Question'

Symptom

You want to add questions in the Point of Engagement in the Engagement Map.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Activity Planner workcenter.
  2. Go to the Engagement Maps view.
  3. Open the Engagement Map ABC (ABC stands for an Engagement Map).
  4. Go to the Points of Engagement facet.
  5. Open the Point of Engagement XYZ (XYZ is a Point of Engagement).
  6. Go to the Questions facet.
  7. Click Add.

Result: You get the error 'Select a valid active multiple choice question' and it's not possible to add a question.

Cause

The Point of Engagement XYZ is already assigned to the Engagement Map ABC. Hence Edit is disabled for it.

Resolution

Please remove the Point of Engagement XYZ from the Engagement Map ABC. Then open the Point of Engagement XYZ using the Add dialog. Then it will be editable and you can add the questions successfully.

  1. Go to the Activity Planner workcenter.
  2. Go to the Engagement Maps view.
  3. Open the Engagement Map ABC.
  4. Go to the Points of Engagement facet.
  5. Remove the Point of Engagement XYZ by clicking the Rubbish icon.
  6. Click Add and open the Point of Engagement XYZ from the dialog box.
  7. Add the questions and save all the changes.
  8. Activate the Point of Engagement XYZ.
  9. Go to the Engagement Map ABC and add the Point of Engagement XYZ. 

Keywords

Engagement Map, Point of Engagement, questions , KBA , LOD-LE-PSP , Perfect Store , Problem

Product

SAP Cloud for Customer all versions